crickex11 Privacy Policy

1 Introduction

crickex11 is committed to protecting the privacy of every player who uses our platform. We understand that your personal information is important to you, and we take our responsibility to handle it carefully very seriously. This Privacy Policy applies to all users of the crickex11 platform, including registered players, visitors, and anyone who interacts with our website or mobile app.

When you use crickex11, you trust us with your data. That trust is something we work hard to earn and maintain every day. This policy is written in plain language so you can understand exactly what happens to your information — no confusing legal jargon, no hidden surprises.

This policy covers data collected through the crickex11 website at crickex11.net, the crickex11 mobile app, and any communications between you and the crickex11 support team. If you have questions about anything in this policy, contact us at any time through the Support page.

2 Data We Collect

crickex11 collects personal data in two ways: information you provide directly, and information collected automatically when you use the platform. Below is a full breakdown of what we collect and why.

crickex11 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information. We only collect what is necessary to operate your account and comply with our legal obligations.

3 How We Use Your Data

crickex11 uses your personal data for the following purposes. We will never use your data for any purpose not listed here without first obtaining your explicit consent.

• Account management: To create, maintain, and secure your crickex11 account, including verifying your identity and processing login requests.
• Transaction processing: To process deposits and withdrawals via bKash, Nagad, and Rocket, and to maintain accurate records of all financial activity on your account.
• Customer support: To respond to your enquiries, resolve disputes, and provide assistance when you contact the crickex11 support team.
• Platform improvement: To analyse how players use crickex11 so we can improve the platform, fix bugs, and develop new features that better serve our users in Bangladesh.
• Fraud prevention: To detect and prevent fraudulent activity, money laundering, and other illegal behaviour on the crickex11 platform.
• Legal compliance: To comply with applicable laws and regulations, including anti-money laundering requirements and age verification obligations.
• Responsible gaming: To monitor betting patterns and identify players who may be experiencing gambling-related difficulties, so we can offer appropriate support.
• Communications: To send you important account notifications, security alerts, and — where you have opted in — promotional offers from crickex11.

If you have opted in to receive promotional communications from crickex11, you can opt out at any time by contacting our support team or updating your account notification preferences.

4 Legal Basis for Processing

crickex11 processes your personal data on the following legal grounds:

• Contract performance: Processing your data is necessary to provide the crickex11 service you have signed up for, including managing your account and processing transactions.
• Legal obligation: crickex11 is required by law to collect and retain certain data, including identity verification records and financial transaction logs.
• Legitimate interests: crickex11 has a legitimate interest in preventing fraud, improving the platform, and ensuring the security of all users.
• Consent: Where we rely on your consent — for example, to send you promotional messages — you can withdraw that consent at any time.

5 Data Sharing

crickex11 does not sell your personal data. We may share your data with the following categories of third parties only where necessary and under strict confidentiality agreements:

• Payment processors: bKash, Nagad, and Rocket receive the minimum data necessary to process your transactions. These providers have their own privacy policies governing how they handle your data.
• Technology providers: Companies that provide hosting, analytics, and security infrastructure for the crickex11 platform. All such providers are contractually bound to handle your data securely and only for the purposes we specify.
• Regulatory and law enforcement authorities: crickex11 may be required by law to disclose certain data to government authorities or law enforcement agencies. We will only do so where legally compelled and will notify you where permitted by law.
• Fraud prevention services: crickex11 may share data with fraud detection services to protect the platform and all users from illegal activity.

6 Cookies and Tracking

crickex11 uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse how the site is used. Cookies are small text files stored on your device when you visit crickex11.

The types of cookies used by crickex11 include:

• Essential cookies: Required for the platform to function. These cannot be disabled. They include session cookies that keep you logged in and security cookies that protect against fraud.
• Analytics cookies: Help crickex11 understand how players use the platform so we can improve it. Data collected is aggregated and anonymised where possible.
• Preference cookies: Remember your settings and preferences, such as your preferred language or display options.

You can control non-essential cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the crickex11 platform. For more information on managing cookies, refer to your browser's help documentation.

7 Data Retention

crickex11 retains your personal data for as long as your account is active and for a period after account closure as required by law. Specific retention periods are as follows:

• Account and identity data is retained for a minimum of 5 years after account closure to comply with anti-money laundering regulations.
• Financial transaction records are retained for a minimum of 5 years from the date of the transaction.
• Support communications are retained for 2 years from the date of the interaction.
• Technical and usage data is retained for up to 12 months and then anonymised or deleted.

When data is no longer required, crickex11 deletes or anonymises it securely. We do not retain personal data beyond the periods necessary for the purposes described in this policy.

8 Your Rights

As a crickex11 user, you have the following rights over your personal data. To exercise any of these rights, contact the crickex11 support team through the Support page.

• Right of access: You can request a copy of all personal data crickex11 holds about you. We will provide this within 30 days of your request.
• Right to rectification: If any of your personal data held by crickex11 is inaccurate or incomplete, you have the right to have it corrected.
• Right to erasure: You can request that crickex11 delete your personal data. Note that we may be unable to delete certain data where we are legally required to retain it.
• Right to restrict processing: You can ask crickex11 to limit how we use your data in certain circumstances, for example while a dispute is being resolved.
• Right to data portability: You can request your personal data in a structured, machine-readable format so you can transfer it to another service.
• Right to withdraw consent: Where crickex11 relies on your consent to process data — such as for marketing communications — you can withdraw that consent at any time.

9 Data Security

crickex11 takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect it:

• All data transmitted between your device and crickex11 is encrypted using TLS (Transport Layer Security).
• Passwords are stored as salted hashes — crickex11 staff cannot see your password in plain text.
• Access to personal data within crickex11 is restricted on a need-to-know basis and all access is logged.
• Our servers are hosted in secure data centres with physical access controls, fire suppression, and redundant power systems.
• crickex11 conducts regular security audits and penetration testing to identify and address vulnerabilities.
• All staff with access to personal data receive regular training on data protection and security best practices.

While crickex11 takes every reasonable precaution to protect your data, no system is completely immune to risk. If you suspect that your crickex11 account has been compromised, contact our support team immediately so we can take action to secure your account.

10 Children's Privacy

The crickex11 platform is strictly for adults aged 18 and over. crickex11 does not knowingly collect personal data from anyone under the age of 18. If we discover that a user is under 18, their account will be closed immediately and any data collected will be deleted.

If you believe that a minor has registered on crickex11, please contact our support team immediately so we can investigate and take appropriate action. We take our age verification obligations very seriously and work continuously to prevent underage access to the platform.

11 Changes to This Policy

crickex11 may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make changes, the updated policy will be published on this page with a revised effective date at the top.

Where changes are significant, crickex11 will notify registered users via their registered mobile number or email address. We encourage you to review this policy periodically to stay informed about how we protect your data. Continued use of crickex11 after changes have been published constitutes your acceptance of the updated policy.

12 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way crickex11 handles your personal data, please get in touch with us:

• Email: [email protected]
• Support page: crickex11.net/support
• Live chat: available 24/7 through the crickex11 platform

Our support team is available around the clock and will respond to all privacy-related enquiries as quickly as possible. For data rights requests, please include your registered mobile number and a brief description of your request so we can process it efficiently.